Refund policy

We want you to feel completely confident buying original artwork from the Artaxis Shop, and if something isn't right, we'll do everything we can to make it right with you. Please reach out — we'd always rather hear from you than have you left unhappy.

Returns

You have 30 days after receiving your item to request a return. To be eligible, your item must be in the same condition you received it: unused and in its original packaging.

To start a return, contact us at contactartaxis@gmail.com. Since artwork in the Artaxis Shop ships directly from the artist, once your return is approved, we'll send you the artist's return address and any shipping instructions. Please don't send anything back before requesting a return first — items sent without an approved request won't be accepted.

If you've simply changed your mind, return shipping is your responsibility. If the item arrived damaged, or the return is the result of a mistake on our end, we'll cover the cost of shipping it back.

We'll process your refund once we receive the returned artwork back — and in some cases, sooner than that.

Our goal is always to make it right, so please reach out with any concerns — we welcome the conversation. Once a refund is approved, it will be issued back to your original payment method through our e-commerce shop.

Questions any time: contactartaxis@gmail.com. We look forward to hearing from you.

Damages and issues

Please inspect your order as soon as it arrives. If it's damaged, or if you received the wrong item, contact us within 7 days of delivery at contactartaxis@gmail.com so we can evaluate the issue and make it right.

Exceptions / non-returnable items

Unfortunately, we can't accept returns on gift cards.

Exchanges

In some cases, we may offer other ways to make things right — including another artwork of similar appearance and value. The decision is always yours: accept, or decline and go another route. Our goal is simply for you to feel great about working with us.

European Union: 14-day right of withdrawal

If your order ships to the European Union, you have an additional right under EU consumer law: you may cancel your order within 14 days of receiving it, for any reason and without needing to justify it. This is separate from — and in addition to — our standard 30-day return window above.

To cancel, just let us know within the 14-day period by emailing contactartaxis@gmail.com. You don't need to send the item back immediately to notify us of the cancellation — but you will need to return it to us without undue delay, and in any case within 14 days of telling us you're cancelling.

Please return the item in the same condition you received it. You're welcome to unwrap and examine the artwork as you reasonably would in a shop, but please handle it carefully — if its value is diminished by handling beyond what's needed to check it over, we may deduct that amount from your refund. You'll also need your receipt or proof of purchase.

Unless we tell you otherwise, return shipping costs for an EU withdrawal are your responsibility. We'll refund your payment, including standard delivery cost, within 14 days of receiving the returned item (or of your proof that you've shipped it back, whichever comes first).